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Our SLA for customers with Pro plans or higher is 15 minutes. This means we guarantee that within 15 minutes of opening a ticket, one of our technicians will begin working on a resolution for you. SLA for Starter plans is 1 hour.

Select "WRITE ACCESS" if you want MageMojo staff to be able to make changes your configuration on the fly while diagnosing your issue. This could cause temporary instability and other side effects. Select "READ ONLY ACCESS" if you want MageMojo staff to only advise on your configuration. We will not make any changes to your server or site configuration without prior confirmation.